Hire Operational Coordinator

TBRglobal

Operations Coordinator

Objectives:
- To effectively handle client’s ground transportation reservations globally.

Main responsibilities:
- Handle client or supplier queries by processing incoming email/phone reservations and amendments in a correct and timely manner.
- Advise clients on feasibility of schedules, checking for discrepancies.
- Follow-up on missing information to fully complete each booking.
- Provide quotes as required.
- Work with existing supply chain in cooperation
- Write detailed handovers to UK/APAC/US staff when applicable
- Flawless communication with all clients exhausting all channels to inform on live issues.
- Record incident reports in the system on time
- Record relevant notes on all control jobs.
- Establish and maintain effective working relationships with co-workers, clients and suppliers.
- Inform sales team of account progress and arising issues
- As part of a team be prepared to share workload of other staff in their absence.
- Probation: 3 Months
- Working Hours: Shift Patters
- Commission / Bonus: Yes

Requirement:
- Must have an exceptional eye for detail.
- PC literate, familiarity with the Microsoft Office suite is essential.
- Excellent organisational skills and prioritising abilities.
- Ability to work effectively under pressure.
- Confident communicator.
- Fluency in a second language other than English is advantageous (Mandarin, Cantonese or Japanese)

About TBR Global

TBR Global Chauffeuring (TBR) is a ground transportation company with an obsession for quality control and service.
Established in 1991 and headquartered in Glasgow, UK. TBR has developed and expanded into a truly global organisation, operating in 3000 cities with offices across the world, including London, Manchester, Boston, Hong Kong, Dubai, Singapore and Shanghai.
The leading provider of ground transportation for international financial roadshows, specialist event organisers and the global corporate travel market, TBR has a strong client focus and highly trained chauffeurs, serving high profile events, blue chip organisations and major investment banks.

运营调度专员
负责全球商旅客户的礼宾车预订服务

工作职责：
1. 正确，及时地处理收到的电子邮件/电话来自客户或供应商的预订和更改请求
2. 根据行程的可行性向客户提供建议，检查差异
3. 跟踪缺少的信息以补全每次预订
4. 根据要求提供报价单
5. 根据现有供应链合作运营
6. 适时与UK/APAC/US同事交接
7. 针对实时问题与所有客户保持沟通
8. 及时在系统中记录事故报告
9. 在调度中记录相关说明
10. 与同事，客户和供应商之间建立并维持高效的工作关系
11. 通知销售团队客户帐户进度及出现的问题
12. 作为团队的一部分，做好准备在其他员工不在的情况下分担他们的工作量

试用期：3个月
工作时间：按照班次规定
奖金机制：有

职位要求：
1. 必须非常注重细节。
2. 具有相关电脑知识，熟悉Microsoft Office套件至关重要。
3. 出色的组织能力和判断优先能力。
4. 在压力下有效工作的能力。
5. 有自信的英语口语表达能力
6. 精通英语以外的第二语言（普通话，广东话或日语）

公司简介：
TBR Global于1991年创始于英国，是一家全球地面交通服务提供商，公司十分注重服务的质量管控。目前在欧洲，美洲和亚洲都有全资公司，已累计承接超过100万次用车，服务覆盖全世界超过100个国家的主要城市，TBR在全球已拥有超过6000家公司客户。

有意者请投递英文简历到邮箱：1375718059@qq.com