EGO Privacy Policy

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eGo Privacy Policy

Last Updated: 1st August 2024

This Privacy Policy describes how eGo ("we," "our," or "us") collects, uses, and discloses your personal information when you use our mobile application (the "App"). We are committed to protecting your privacy and ensuring that your personal information is handled in compliance with applicable laws, including the General Data Protection Regulation (GDPR) in Europe, the California Consumer Privacy Act (CCPA) in the United States, the Personal Information Protection Law (PIPL) in China, and the regulations in the United Arab Emirates (UAE).


1.       Information We Collect

We collect the following types of personal information from you:

Personal Identification Information: This includes your first name, last name, email address, phone number, and social media profile information.

Contact Information: Such as your address, city, state, province, ZIP/Postal code, and country.

Location Information: We may collect your precise location (GPS) to provide location-based services.

Device Information: This includes information about your device, including device ID, operating system, and other technical data.

Usage Data: Information on how you use the App, including your interactions, preferences, and behavior patterns.


2.       How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services: To operate, maintain, and enhance the App and our services, including offering personalized content, recommendations, and advertisements.

To communicate with you: To send you updates, promotions, and notifications related to the App.

For Legal and Compliance Purposes: To comply with legal obligations, resolve disputes, enforce our terms, and protect our rights.


3.       Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal information based on the following legal grounds:

Consent: When you provide your consent to the processing of your personal information for specific purposes.

Performance of a Contract: Where the processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Legitimate Interests: Where processing is necessary for our legitimate interests, provided that these are not overridden by your rights and interests.

Legal Obligations: Where we are required to process your personal information to comply with a legal obligation.


4.       Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.


5.       Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Rectification: You can request that we correct or update your personal information if it is inaccurate or incomplete.

Erasure: You can request that we delete your personal information under certain conditions.

Restriction of Processing: You can request that we restrict the processing of your personal information in certain situations.

Data Portability: You can request to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

Withdrawal of Consent: If you have given consent to the processing of your data, you can withdraw it at any time.


6.       Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.


7.       International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.

When we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your personal information, such as standard contractual clauses or equivalent legal mechanisms.


8.       Children’s Privacy

Our App is not intended for use by children under the age of 18 (or the equivalent minimum age in the relevant jurisdiction), and we do not knowingly collect personal information from children.


9.       Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.


10.   Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@egodcme.com
Address: International City, Dubai, UAE
Phone: +971-55-881 6887